Gong Review
November 11, 2025

Gong Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

As a BDR, I use Gong to review calls with clients. Gong helps me summarize calls with it's AI tools and gives me the chance to learn more techniques and information about my company and how I can improve my performance by letting me listen to other BDR calls as well.

Pros

  • AI generated summaries/notes
  • Notes in specific segments of a call
  • Able to analyze others conversations

Cons

  • Gong could be a bit more streamlined with information on CRM tools. Not everything on Gong aligns with my hubspot accurately
  • I wouldn't know the impact Gong had on ROI but it definitely is a great training tool for the sales floor
Gong definitely automates my pipeiline/funnell process when it comes to my job as a BDR. Listening to calls has helped me not only improve my performance as a sales rep by relistening to my own calls, but has lead me to learn additional information about my company and how the process works with HNWI by listening to others people's calls as well
The Ai insights has really helped save me time and energy analyzing calls or tracking down follow ups form leads. I feel prepared going into a cold call more than I would have without the Ai tools. It also makes my job easier when I update my notes on calls or on a client when Gong's AI summarizes and finds all the information for me within a call, without me having to relisten to the whole thing.
I've been able to listen to other people's calls through Gong and learn about insights with the art market and how people pitch current events so that I can apply it to my own calls

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is really well suited when it comes to reviewing calls, analyzing what I said or what happened that went wrong so I have a better idea of how I can improve

Gong Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
8
Sentiment Analysis
7
Speaker Diarization
9
Call Recording Playback
10
Call Summarization
8
Conversion Metrics
5
Keyword Search & Retrieval
8
Call Tagging
7
Integration with CRM Systems
7

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