Life with Gong is Great
December 18, 2025

Life with Gong is Great

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is a literal God send as it allows me to "be in the moment" whether I'm leading or participating in a business call with customers. The recording and the associated transcript allows me to go back and review the full context of the discussion, and zoom in on assigned action items for effective follow-up.

Pros

  • Transcripts are key-word searchable
  • Transcripts are pretty accurate
  • Being able to specifically navigate to a specific minute marker in a call makes me more efficient

Cons

  • Inaccuracies sometimes occur when capturing particular statements
  • Probably saves me 2-3 hours per week by not having to manually structure and send meeting minutes
Features are clearly labeled and easy to find on the screen for the most part.
The meeting summaries tend to be pretty comprehensive and Gong does a good job conveying sentiment and context of the discussions in a clear and concise manner
I wouldn't necessarily say that it helps me build insights into trends with my customers on what's happening in their markets.
Gemini is the closest alternative. Gemini does an "OK" job of summarizing the meeting/discussions, but I feel that Gong is much more accurate.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I personally feel that Gong is an extreme value add for both internal and external calls. It eliminates the requirement of having to manually scribble down notes and potentially miss key plot points if you're too slow

Gong Feature Ratings

Speech-to-Text Transcription
8
Keyword Detection
10
Call Recording Playback
8
Call Summarization
9
Keyword Search & Retrieval
9
Integration with CRM Systems
8

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