Item: Gong
Rating: 8
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

My team uses Gong to get a clearer idea of our customers goals during the sales cycle. It's also helpful for my team to be more present during calls knowing the notes will be detailed post call and it helps save time putting together strong follow up emails.

As a manager I find Gong helpful to get temp checks on customers in a fast manner that allows me to take action quickly if needed and feel up to date on customers.

Pros and Cons

Pros

Integrate into other tools
Listen back to calls quickly
Search customer calls and emails for key information

Cons

I would like to be able to build dashboards easier
As a manager I wish it was easier to see my team in one view
Clearer calls out when a connection to a team members emails or calendar breaks

Return on Investment

Time Savings
Retention (raising issues ahead of time)
Training

Usability

It really is easy to use, I wish there were just a bit more prebuilt dashboards which is why I gave it a 9 but I've had to do very little to get up and running and we use it regularly.
We've incorporated it into other tools as well and it's a game changer!

Relevant and Accurate Insights

It definitely has, with all AI it's not always 100% accurate but it really feels like an assistant that makes my day to day as a manger easier.

Market Trends

We're working on this now, I think the proactive alerts we get from Gong when you mark a customer as one to follow is a good first step to build out trend insights. Phase two would be to make more customers and potentially a dashboard for tracking.
You also have the ability to select keywords that could be use to start tracking trends.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Planhat, Egencia, Slack

Likelihood to Recommend

It is really helpful for me as a manager to get up to speed on a customers experience prior to a call or meeting. I also like how easy it is to jump around on a call and ask questions and be taken to the right moment in the call and hear for yourself so you have all the necessary context.
It's also the first tool I've used like this that has emails as well as calls which is great because any information gaps are usually filled in there.

Gong Feature Ratings

Comments

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Gong the Game Changer