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Revolution of the A.I.
Updated March 06, 2020

Revolution of the A.I.

Kamil Siewiera | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

It is currently used for one team mostly. We currently test it and check for the settings that suit our needs.
  • Call listening tool.
  • Call history with one prospect.
  • Detailed statistics per agent.
  • Scorecards
  • Too much blank, white space.
  • Too early to judge.
Gong is strictly for call listening while PlayVox has more features. Definitely call listening experience was better on Gong - hands down.

PlayVox has better scorecards that allow to provide scores in percentage which my company uses.
Sales rep was great but that's a sales person so he knows how to talk. Didn't have any contact with the support yet.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

It improves my performance when analysing calls and I also use it to give feedback on a part of the call instead of giving overall feedback.