Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong.io

Use Cases and Deployment Scope

Gong.io is being used by the whole org. It addresses personal and professional development, sales strategies, customer engagement, presence and communication, and sales results.

Pros and Cons

Pros

Sales readiness
Performance tracking
Customer experience

Cons

Post calls faster for review.
More support for users.

Return on Investment

Improvement in sales strategies.
Honing talking points and pitches.
Performance improvement with manager guidance.

Alternatives Considered

Genesys PureCloud

Gong.io is much better for call recording, automation, and tracking specific stats than other products.

I haven't taken advantage of the support, but I would like more proactive efforts from support to specific users. Also, if they can provide department heads with guidance and trainings, this would help.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Genesys PureCloud, SalesLoft, DocuSign

Likelihood to Recommend

Gong.io is well suited for reviewing calls and listening to where you can improve, what you did well, and strategizing for future calls.

Comments

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