Great Coaching Tool!
March 06, 2020

Great Coaching Tool!

Cassandra Liska | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong.io is being used as a coaching tool across our SDR, AE, and AM teams. It's really helpful to review real-life customer conversations and easily provide feedback to the team.

Pros

  • Automatic recording of calls.
  • Tagging of keywords or phrases.
  • Highlighting percentage of listening time vs. talking time.
  • @mention feature to share notes and feedback.

Cons

  • I realize the recording announcement is necessary but it can be awkward on a customer call. Perhaps if it was quieter or didn't chime in immediately that would be better.
  • I would love it if it sent coaching emails and progress updates about how you're improving— listening more, not using filler words, etc.
  • More integrations
  • Time savings
  • Skill building
  • Better coaching
  • Improved follow through
Quick response and good enablement of resources.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

In any scenario where a manager has time to review calls and coach their team, I would recommend it.
It may be less appropriate when there isn't someone to own the review calls unless you're confident in your team's ability to self-review.

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