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Simple file sharing and collaborating!
June 21, 2016

Simple file sharing and collaborating!

Nate Breen | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Drive

I use Google Drive to collect data from surveys that I take. We send out a post-training follow up survey, and the results get dropped into my Google Drive file. This is helpful for me as it allows me feedback on the training exercises that we did, and if they were effective to the learner's development.
  • Speed - when I need to access the files, I don't have to wait for downloading a file, or syncing a file.
  • Simple login to Google allows me to access information from different locations from different web enabled devices.
  • Also very easy to navigate to the files from my computer.
  • Don't really have any weaknesses. Google's platform is very strong and simple to work with!
  • Positive impact is that it allows me to access data from multiple locations on one cloud. We made adjustments to training strategies based on the surveys we collect data from.
Very similar to Dropbox. Our company used Dropbox more, but for no reason in particular. We have also used Microsoft OneDrive, which has similar functionality to Google Drive. However, I've struggled feeling comfortable with Microsoft's product. Google seems slicker to work with.
Most of the files that I need to access are done through my computer. Though I appreciate the ability to sync with my phone and tablet, I would say that I don't utilize that option as much. But the fact that I can access them "on the go", makes me appreciate Google Drive.

Google Drive Feature Ratings

File Sharing & Management
9.3
Versioning
9
Video files
8
Audio files
9
Document collaboration
10
Access control
10
File search
9
Device sync
10
Cloud Storage Security & Administration
9.7
User and role management
9
File organization
10
Device management
10
Cloud Storage Platform
9.0
Performance
9
Reliability
9
Storage Reports
9

Evaluating Google Drive and Competitors

  • Third-party Reviews
Being able to access documents from a computer, tablet, or phone were key factors in helping me to decide to give Google Drive a chance. Also, my team is in 3 different locations, and having the ability to share documents in a single place helps me know that my trainers are getting the most up to date documents, as they are added, editted, or deleted.
I think that I would have read more reviews. There are multiple cloud based storage companies out there. I went with Google Drive because of the brand power of Google.

Google Drive Support

They were able to help me, and were very personable. My problem was lost photos and videos. The support was fine, but the photos and videos were completely lost during transfer from phone to Google Drive, and were not replaceable. Not the fault of the support team, just bad luck when I lost connection.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
No - As a company, we did not pursue premium support.
When I lost my photos and videos, the person did spend a lot of time working with me to try to resolve the issues. Unfortunately I was not able to recover any of the photos or videos. But I was impressed with how kind and helpful the person was, and really wanted to get the job done for me!