A nice addition to G Apps
August 29, 2019

A nice addition to G Apps

Jamie Drahos | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

Google Hangouts is one communication tool that I use for my business. It allows me to stay in touch with clients and vendors and to easily complete video calls or conference calls with multiple people. Hangouts is used both through the desktop client as well as the mobile app. It is an easy choice for my business, as it is included in the Google apps package.
  • Mobile communication through the iOS and android app is solid when you are on the go.
  • Video conferencing with multiple people is easy and has the technology to record and focus on the person speaking.
  • Online chat is at the core of the product and it performs this well within the organization.
  • Google’s communication initiative as a whole could use some work and clarity. It can be very confusing to understand what product Google is focusing on, as Hangouts started as a service for everyone, but has since moved to a professional app. It is a little unnerving wondering if they will keep it around for the long term.
  • The desktop client is attached to chrome as a Web app, which seems to work all right, but forces the organization to use Chrome.
  • It’s included in Google apps, which the company would have regardless of hangouts, so it is an added benefit for no added cost.
  • Because it is part of Google apps, it allows us to forgo spending additional for another chat client or video conferencing solution.
The product has been refined for many years, so the user experience is smooth and intuitive. The mobile apps are also easy to use and function well.
Google has never been great at support. They are getting better and provide priority support to Google apps users. Overall, the products are intuitive enough that a great deal of support is not needed. Since using the product, I have not required support for Hangouts.
I actually prefer Google Hangouts over Skype or what was formally known as Microsoft Lync. Although they both offer similar features, I believe Hangouts has a nicer app design an interface. The only area that Skype wins out is by having a dedicated desktop app.
Google Hangouts is an appropriate app to use for inter-company communication and chat. It works very well as a video chat service, with tools built-in for conferencing.
Google hangouts does not replace a full-featured web conferencing program like WebEx. Although it has some of the same tools built in, it is meant for a smaller scale.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Directory of employee names
Answering rules
Not Rated
Call recording
Call park
Not Rated
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android