Great product (Free version) - Eliminate giving out your cell #
September 04, 2019

Great product (Free version) - Eliminate giving out your cell #

Paul Lipman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

I am a sole proprietor, so I use it quite a bit. One of the major reasons I started to use it was because I could use it on my cell phone and not have to give out my cell number. I can redirect the number to ring on my computer, my home or my cell. I initially used it as my office number as well.
  • Portability - can send calls anywhere.
  • Voice quality - great sound. Rarely an issue.
  • Text to speech - Does a fairly good job.
  • I use it as a replacement number for my Android cell phone. This way if I ever need to change my cell #, I still can be reached.
  • Text to speech needs improvement
  • The removed the call feature and use hangouts instead. Not a good feature. (I don't know if the enterprise version has improved on this or not)
  • Sometimes the calls don't go through, but it could just be my carrier.
  • For me, it is a free service - not using enterprise version yet
  • Limited capabilities - such as call park, transfer
  • One number!
My version has limited capabilities - Voice Dialer was phased out for Hangouts :(
I've never used [support].
RingCentral made me mad for over a year - I couldn't get calls through from certain area codes. Took them a year to figure it out. I switched out.
FluentCloud is what I also use for now. They have great customer service and a lot of features, including voicemail drop, which I think is great!
  • Great for forwarding to cell phone, or answering anywhere in the world on VOIP
  • Not sure if enterprise supports more than just basic call functionality, as I don't have that yet.
  • Free alternative (or almost free) to paying for a business line

Google Voice Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Not Rated
Mobile app for Android