Google Voice is great!
September 28, 2019

Google Voice is great!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

I use Google Voice today as the primary phone number for my business. Google Voice is a telephony service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calling. I use the web and mobile app and have never had any issues. I love the option to send to voicemail or answer the call.
  • It's free!
  • Call forwarding.
  • Voice to text works well.
  • Not much I would change.
  • Free international calling.
Google has a larger ecosystem.
I have never had to call for support for Google Voice.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Voice go as expected?

I wasn't involved with the implementation phase

Would you buy Google Voice again?

Yes

I can't think of a negative point about Google Voice, there are just so many things it does right!

Google Voice Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
7
Directory of employee names
7
Answering rules
7
Call recording
8
Call park
8
Call screening
9
Message alerts
8
Video conferencing
7
Audio conferencing
7
Instant messaging
7
Mobile app for iOS
9
Mobile app for Android
9