Great for small businesses or start-ups
January 29, 2020

Great for small businesses or start-ups

JaCoby Marston, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

I love using Google Voice because it allows me to have a second phone number. Google Voice is great to have because instead of giving out my personal phone number on forms that I am filling out and to avoid the endless spam calls, I give out my Google Voice number. Google Voice is very cool because when someone calls your Google Voice Number, the call will come through your phone like normal calls. Also, you can close to have all of your calls go to voicemail and Google Voice will transcribe your voicemails so you can read them quickly and decided if you need to call the phone number back.

Pros

  • Its very affordable to use.
  • Do not have to give out your personal phone number ever again.

Cons

  • Would be nice for people to know if they are calling a Google Voice number.
  • Transcription could be improved.
  • Avoid a ton of spam calls to your personal cell phone number.
  • It is easy to get up and running with it.
Google Voice is great if you are a one-man business. It allows you to have a business phone number for people to call without having to give your personal cell phone number out to strangers. The cost is very affordable. But as your business grows, you need to look for a better service like Jive. Jive is a very affordable phone service for businesses and offers similar services like Google Voice but on a large scale. Jive still allows you to have transcribed voicemails and you can access it online or on your smartphone.
Google Voice meets my needs in providing me with the ability to give out a phone number that is not my personal phone number. Plus, I know when it is a Google Voice call on my smartphone versus a personal call which is nice because it allows me to know how to answer the phone call.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Google Voice is great to use if you do not like giving out your personal phone number. Use your Google Voice number this way if you don't want to worry about getting a ton of spam calls on your private line. Having Google Voice is also handy because when voicemails are left, it will auto transcribe the phone call so that you can just read the voicemail instead of having to listen to it. Google Voice is not great to use if you do not want those that are calling you to know that you gave them a Google Voice Phone number to call, which might be urn off to some people.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
7
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
7
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
7
Mobile app for iOS
8
Mobile app for Android
8

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