Item: GoTo Connect
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

GoTo Connect is the phone system we use for all employees here at our company. We have phone sets throughout the office and some of our remote employees have phone sets at their home offices as well. We also have the option of using the app on the smartphone which works quite well. This was useful during the start of the pandemic when our office was closed. We also receive voicemails to email via mp3 which is an improvement over our last phone system which was just an analog handset connected to a landline.

Pros and Cons

Instant delivery of voicemails via email per user mailbox
Allows virtual editing of contacts for use with hardware phone directory expansion
Connects Goto account to smartphone via app

Voice quality of calls on Goto smartphone app
Latency time of calls on Goto smartphone app

Return on Investment

Merged two separate phone systems to create 100% voip solution (no analog)
Physical handset not required for every individual employee via available smartphone/computer apps
Route incoming calls to ring multiple phone stations simultaneously

Implementation Rating

We already had an employee directory with 4-digit extension codes set up previously so we were able to transfer that easily by programming the same to our new Goto setup. Users are able to edit their own contacts via computer without needing admin privileges which saves much time. Recommend using an email inbox that will forward all incoming mail to multiple email accounts when emailed Goto voicemail mp3 notifications.

All in One Platform

The phone system has been excellent. Physical ethernet phones and smartphones and computers all work well together via the Goto system. Messaging and video calling are great features as well but are not used very frequently in my particular role at the company. Admin settings are integrated more seamlessly than with the previous Cudatel system.

Alternatives Considered

GoTo Meeting

GoTo Meeting is a good alternative to Zoom for video conferencing. Quite affordable per month and allows screen sharing features that we need for our specific workflow. It is our preference for video calls and is always what we use when asked by clients to initiate a video meeting link.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Other Software Used

Microsoft 365, Brave, ProtonVPN

Likelihood to Recommend

Excellent for remote working. Excellent for merging siloed phone systems within one company or between departments. Easy to program extensions for all employees and name them via computer app instead of setting up everything via the web portal or physical handset only. Less appropriate for users who require extremely low latency point-to-point analog telephone communications instead of VoIP.

Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)

Overall Satisfaction with GoTo Connect