Item: GoTo Connect
Rating: 10
Author: Praveen Shrestha

Use Cases and Deployment Scope

We use GoTo Connect (GTC) for communication with our customers. During covid and lockdown rules, we had to work from home. GTC helped us be in touch with our valuable customers as we could make and receive calls through GTC app. We pretty much depended on GTC and use it every day!

Pros and Cons

GTC App works very well
Sound quality is excellent
It integrated very well with SIP handsets
Very user friendly
Mobility and flexibility

Need to improve in call centre environment
Able to see who is on the call
Need to have detail system log

Return on Investment

Very positive on ROI
Saves cost as no hardware for pabx is required
Very easy to use
Detail reports on inbound/outbound calls

Implementation Rating

Very easy to implement. And it doesn't take much time. And easy to train customers on using it. We haven't received any complaints from customers after implementing it smoothly. It integrates very well with Microsoft Teams. If customers prefer using handsets, we have installed with Yealink SIP handsets. All our implementations of Goto Connect have gone smoothly.

All in One Platform

I have been using all the tools from GoTo Connect. And have been extremely happy and satisfied with GoTo Connect. There haven't been any major issues using those tools. Also, the GoTo Connect support team are just fantastic and extremely helpful.

Alternatives Considered

3CX and Alcatel-Lucent Rainbow

I found sound quality is very good using GoTo Connect. It was also easy to implement and to setup Goto Connect compared to other products. Also, didn't had any issues integrating with Microsoft Teams. That's why I prefer Goto Connect.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Alcatel-Lucent Rainbow, 3CX, Rakuten Viber

Likelihood to Recommend

It's very well suited for any business organization. And can receive or make calls anywhere you want to. Very flexible and mobile. In my case, I sometimes have to be at customer's site or will be working from home, but I never miss my calls. I found that its less appropriate for call centers environment. But I am sure, GTC will be looking on it.

Simply the Best!

Overall Satisfaction with GoTo Connect