GoToSupport still saving time and effort!
May 30, 2024
GoToSupport still saving time and effort!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We use GoTo Connect primarily for customer support. It easily cuts a PC or Mac support call down by 75% of calls without using support. We have used it to access remote computers but don't use it anymore. The GoTo support sessions are also great for training new customers on the systems they will be using.
Pros
- Support to windows devices.
- Diagnostics of the customer machine.
- Remote access to computers.
Cons
- Support to android devices.
- Support to iOS devices.
- Shared support seats
- Windows support calls are 75% shorter with a GoTo session.
- Remote access to machines in a pinch is great.
We use it for phones and support but not really for meetings or messaging. Those features are left to other platforms that the company prefers. The boss prefers Zoom meetings, so we predominantly use them for our meetings.
We prefer GoTo to TeamViewer. TeamViewer had a good recording feature, but that was the only advantage.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Connect again?
Yes
Comments
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