Item: GoTo Connect
Rating: 9
Author: Verified User

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We're an MSP and use GoTo Connect to resell to our clients. Most phone cloud PBXproviders are honestly about the same. Primarily we are attracted to GoTo Connect's visual call flow and we've been with them since they were called Jive. No one else has a good visual call flow and it saves a lot of time compared to other systems. They have decent support and decent prices and that helps keep us with them. Also, it's not a Broadsoft back end so that's another huge plus for us.

Pros and Cons

Pros

Configuration
SMS
Administration
Reliability

Cons

SMS Registration
USA Support
Device to Extension Ease of Use Improvement

Implementation Rating

No key insights, we're well experienced with all sorts of phone systems. There's nothing special about GoTo Connect's implementation but we can't stop raving about the visual call flow/dial plans. It saves a ton of time.

All in One Platform

We don't use their meetings feature as I think Teams, Zoom, and Google has this field dominated.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Google Workspace, Microsoft 365 Business Premium

Likelihood to Recommend

Our clients are mostly offices, retail businesses, etc. So as a general phone system it works great. It's still a cloud system so branches are easily connected, analog devices function well with adapters, and they have SMS marketing campaigns and great call center features. We don't have any call center clients, but I'm sure GoTo Connect can handle that as well.

GoTo Connect Feature Ratings

Comments

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Great Phone System with Unmatched Features

Modules Used