Good mobile experience and great customer support
June 02, 2025
Good mobile experience and great customer support
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- GoTo Connect Phone System
Overall Satisfaction with GoTo Connect
Mostly to contact families or vendors for our childcare. GoTo Connect has been great for staff who move from site to site and are able to use the mobile app to stay connected. The admin center has made it easy for me to reassign users and set up locations with the proper dial plans.
Pros
- mobile service
- customer support
- dial plans are easy to manage
Cons
- Not need email for a user account for rooms where multiple people share the same phone/extension
- Would be nice to see devices by their end of life or warranty etc. to help plan technology replacements
- Otherwise have personal recommendations for user systems if there are other ways to gain insights for new administrators
- easy admin experience
- good mobile app
- easy dial plan management
We mostly use GoTo for phone calls, before I started managing the system I don't think a lot of my fellow administrative staff even knew that we had meeting software included in GoTo Connect. We also don't use messaging since we have email, so I can't speak well to that. I know my previous boss felt that messaging in general encourages people to be less professional and she felt email encouraged more professional behavior.
I have not managed other phone systems before and have not used phones as a large part of positions that I have had
Do you think GoTo Connect delivers good value for the price?
Not sure
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Connect go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Connect again?
Yes
Comments
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