Item: GoTo Connect
Rating: 9
Author: Sarah Rickert

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We use GoTo Connect for our team of around 100 for daily communication via voice, text, and video. We also use the video feature for some external meetings. It is our primary way of communicating, with each staff member using it for several hours per day. It is used for both small and large internal meetings.

Pros and Cons

Pros

Easy to create and adjust dial plans
Admin portal is easy to use
End-user application is user friendly

Cons

Finding an account-level representative to help us was difficult
We would like to see more customizable features in the user application, like the ability to add specific fields to the address book
Adjusting the audio input and output can be difficult for end users

Return on Investment

It saves us time by allowing us to easily change configuration on our switchboard

Implementation Rating

All in One Platform

Yes, we have had a great deal with ease when using the admin portal. When we do have questions, our account rep is very helpful at quickly answering them.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Likelihood to Recommend

GoTo Connect is well-suited for a small business wanting to use it as primary communication. It also works well for external client meetings. It is not appropriate for work environments that do not have a stellar internet connection, as it can have connectivity issues if not connected to a network with excellent speed.

GoTo Connect Feature Ratings

Comments

Please log in to join the conversation

Great User-Friendly PhoneTextVideo System