GoTo Connect worked after trying other systems.
July 07, 2025

GoTo Connect worked after trying other systems.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

We use GoTo Connect for our phone system. It replaced our old AT&T phone system. It is far less expensive, and has a ton more features. It also gives our company a more professional sound when someone calls our main line. It is very intuitive and easy to learn.

Pros

  • Call routing setup
  • Automated answering system setup
  • Ease of use

Cons

  • AI summary of all incoming calls
  • Administrator menus can be a bit confusing
  • Voicemail system feels antiquated
  • Cost savings from automated secretary
  • It's nice to have a record of all incoming and outgoing calls
  • Call recording capabilities
It took a couple tries to get the WIFI set up correctly to work well with GoTo Connect. Once it was set up properly, it has been working well.
We only use the phone system now. We have not tried any of the meeting or messaging tools yet. The admin tool made it easy to set up all of the users and their profiles. I also like the visualization of the call tree.
We had Dialpad Connect for a short period, but it was not user friendly and did not operate properly for us. We could not get support from the seller, so we switched to GoTo Connect.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

We switched from a very old phone system to GoTo Connect. All of the new features are great, and my older employees were able to easily figure out how to do all of the normal functions, such as call forwarding, voicemail setup, paging, etc. without any training. It would be nice to have an AI summary of all calls though.

GoTo Connect Feature Ratings

9.2
Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
9
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated

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