GoTo Connect.
Modules Used
- GoTo Connect Phone System
- GoTo Resolve
Overall Satisfaction with GoTo Connect
It allows us to operate our business virtually anywhere in the world. We can provide excellent customer service and never miss an important call.
Pros
- GoTo has great 24 hour Customer Support every day.
- GoTo is always providing new features to improve the phone system.
- GoTo has good value for what you pay.
Cons
- GoTo needs in add lunch hours in schedule.
- GoTo requires real-time alerts for reporting and to view emails/SMS at the customer's desired frequency.
- Need to add scheduling in the AI Receptionist.
- GoTo has a great phone solution, but they could be more competitive.
- If GoTo would focus on bringing value to customer they won't see customers leave.
GoTo has one the of best admin systems for getting a phone system up and running quickly.
GoTo Connect is easier to set up. GoTo has better technical support. I feel GoTo customer service is the best in the industry. GoTo does things much better than its competitors.
Do you think GoTo Connect delivers good value for the price?
No
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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