Love GoTo
September 04, 2025

Love GoTo

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

We use GoTo Connect for incoming calls, call management, and texting. We appreciate being able to text using the software. The dashboard is easy to understand and compared to other systems I can control where my calls go with a click and drag. Other systems we have tried make re-routing calls a chore, but it's pretty simple when using GoTo Connect. I am also able to track missed calls and even record conversations if necessary.

Pros

  • Flexible Dashboard
  • User call direction is simple to understand
  • Recorded messages easily personalized
  • Voicemail is straight forward

Cons

  • Automatic verbiage on texts...that contains the legal opt out options
  • scheduling texts
  • text notifications on the computer
  • Setting phones last minute on holiday weekends is easy
  • We are able to respond personally to texts when they come in
  • User-friendly, so training a new person on the system is easy
There is always a learning curve, right? But I haven't encountered anything that I haven't been able to fix or find the answer to fix. Worst case scenario, I can always call customer service. I also like that I get an email if my phones at work go down; then I can login and forward the calls to my cell if the power is out at the office. It's a real life saver for business!
We don't use all of GoTo's options, but I am well aware of what is available to me should the application become necessary in the future. The package that I do have really does help my business run as smoothly as it can. Patients are directed to another number even on days we're closed if they have an urgent need. SUCH a great feature.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

We tried a local service offering the 'same' package as GoTo, and it was a disaster. The ease of using the system is so nice; especially since it's pretty user friendly. If I don't know, I usually can figure it out. I wish the the holidays didn't have to be set by me every year, it would be nice if there was a default for major holidays, but I love that I can also control when those holidays are in the phone system.

GoTo Connect Feature Ratings

7.4
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
5
User templates
7
Call reports
7
Directory of employee names
10
9.5
Answering rules
10
Call recording
10
Call screening
10
Message alerts
8
10.0
Audio conferencing
10
Mobile apps ()
Not Rated

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