GoTo Connect is one of my gotos
September 03, 2025

GoTo Connect is one of my gotos

Joe Dix | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with GoTo Connect

GoTo Connect is an excellent choice when you want attention to detail regarding integrations with SalesForce aa well as integrations with other common third party software. They have excellent engineers and sales support.

Pros

  • Easy to setup the call flows
  • Very appealing app and works well on all device types
  • Great support

Cons

  • Better pre and post sale support
  • I wish GoTo Connect gave away free handsets
Excellent and easy
It's phenomenal and does everything IT teams want and then some. It's also very competively and fairly priced.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is an excellent choice for any small and medium sized client. Law offices, doctors offices etc.

GoTo Connect Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
7
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
9
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

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