Item: GoTo Connect
Rating: 10
Author: Bruce Lyons

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We use GoTo Connect at our office for telephone and text. It works well and rarely is there an issue with the system. If we do have an issue GoTo Connect's customer service is available to help.

Pros and Cons

Pros

Good voice quality
Texting is easy
Ability to transfer calls from my desktop to my cell phone is seamless.

Cons

The contact screen when adding someone after receiving a text is slow to respond
The ability to transfer a text to someone else would be nice.
The ability to send a phone number to someone in the system and let them know that they missed a phone call without having to leave the GoTo Connect system.

Return on Investment

The cost for phone service is substantially less as we don't need desk phones or any phone hardware.
The cost for us for 4 users is $120.00 per month with unlimited text and calls.

Implementation Rating

It is best to have a good idea of how YOU want the system to work. The people who set it up worked well with us, but we had an idea of the way we wanted the system to handle calls.

All in One Platform

We use it mostly for phones, and messaging. We don't use it very often for meetings and other services.

Alternatives Considered

Comcast Business VOIP (VoiceEdge)

In my opinion, GoTo Connect has more versatility than Comcast.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Likelihood to Recommend

The system is reliable with easy texting and good quality; I think it is an ideal system for any small office that wants VoIP services.

GoTo Connect Feature Ratings

Comments

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GoTo Connect Simple and Versatile

Modules Used