Great Experience
December 11, 2025

Great Experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System
  • GoTo Connect Contact Center

Overall Satisfaction with GoTo Connect

I use to manage dial plans and pbx system for our many car dealerships. It matches the needs for each brand and requirement from each location.

Pros

  • UI
  • Customer Experience

Cons

  • More flexibility in dial plans and round robins
  • Better reporting
  • It was easy to manage our devices and move all locations to one system.
  • Easy to troubleshoot network or physical side issues
Yes it has been easy to implement and manage.
Goto seemed to be the best UI and easiest to manage users on the admin side. Easy to customize everything to meet individual needs.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

For a new dealership recently acquired, we were able to create a dial plan to meet their needs without much effort on our side and was very easy to accomplish.

GoTo Connect Feature Ratings

6.6
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
6
User templates
7
Call reports
3
Directory of employee names
8
7.4
Answering rules
9
Call recording
7
Call park
8
Call screening
6
Message alerts
7
6.8
Video conferencing
7
Audio conferencing
6
Video screen sharing
6
Instant messaging
8
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

More Reviews of GoTo Connect

  1. Home
  2. VoIP Providers
  3. GoTo Connect Reviews
  4. User Review of GoTo Connect