Item: GoTo Connect
Rating: 7
Author: Genna Henderson

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We primarily utilize the phone voip system. It helps us access our phone both in the office and while away as they have a mobile app that you can utilize as well. We are a medical office but not all of our team is in person so this helps with team efficiency.

Pros and Cons

Pros

Ability to change call directory
Automated features for voicemail
Robust online system

Cons

Customer service varies
Some terms are quite tech heavy and not easily understandable as a non expert. Would love better descriptions
Finding where/what you are looking for on the site can sometimes be confusing as names are similar

Return on Investment

When there are technical challenges, I wish there was more urgency and willingness from your team to help
More intuitive admin experience from someone who is NOT a IT professional
Has increased our return time to clients as system is automated

All in One Platform

We really only use GoTo Connect for our phones, we do not use it to complete any meetings or messaging. We currently use alternative systems for those functions.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Other Software Used

Google Meet, Google Chat, Shared Contacts for Gmail

Likelihood to Recommend

I like that the phones are able to be mobile, it allows for more flexibility in where our team is able to work. I do not like the range in customer service experiences. I have had extremely helpful representatives but have also had people who were not very well trained and were not very much help.

GoTo Connect Feature Ratings

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Review on GoTo Connect

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