GoTo Connect Connects Your Employees
June 17, 2022

GoTo Connect Connects Your Employees

Cody Raper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Cleveland City Schools deploys GoTo Connect to over 600 VOIP lines throughout the district. This includes desk phones and mobile app access to the VOIP line for connectivity from anywhere. Our previous VOIP provider was much more expensive and didn't' provide as many features. GoTo Connect consolidated all of our communications needs into one platform at a fantastic price.

Pros

  • High-Quality VOIP Connectivity
  • Easy-to-Deploy and Manage Infrastructure
  • Mobile App Connectivity
  • Customer Support

Cons

  • Faxing from an ATA is Hit or Miss
  • Consolidation of Old and New PBX Platforms Needs to be Completed
  • Delineation Among the GoTo Products Can be a Challenge for Users
  • Saved About 40% Over Other Options Given Total Value of Product
  • Allows for Granular View of Usage
  • Allowed Employee Connectivity from Anywhere
GoTo Connect had a dedicated project manager assigned to the team. Along with this, there was an implementation specialist and an engineer. We had a unique setup that needed to be accommodated with SIP intercom integration. The previous vendor struggled with this and never managed to get it working. GoTo Connect got it set up quickly and easily during the trial before we even made a commitment to pay just to ensure everything was working correctly and met our needs. The actual deployment went very smoothly with no issues deploying more than 600 lines.
When employees have access to one method of communication the options they have for interacting with varying constituents that have different needs are reduced. Offering multiple platforms becomes cumbersome and employees don't use them. GoTo Connect unifies all aspects of communication into one easy-to-use, fluid platform. This empowers employees with the tools they need to best do their job.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is wonderful for small-scale to large-scale deployments. It offers a comprehensive, feature-rich communications platform that can consolidate voice, text messaging, and online meetings into one platform. GoTo Connect assists with the transition from previous voice vendors using a dedicated project manager. We moved over 600 lines with almost no downtime. The product was less expensive than others when considering the total value of the product, and the options and quality are fantastic.

GoTo Connect Feature Ratings

9.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
9
Directory of employee names
9
9.6
Answering rules
10
Call recording
8
Call park
10
Call screening
10
Message alerts
10
8.5
Video conferencing
8
Audio conferencing
9
Video screen sharing
8
Instant messaging
9
10.0
Mobile app for iOS
10
Mobile app for Android
10

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