Goto is the Go to for your next phone system
January 01, 2026

Goto is the Go to for your next phone system

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System

Overall Satisfaction with GoTo Connect

I use it to setup and change users as employees leave the company, join the company and switch roles. Also update the call routing to users that need to be on certain call groups

Pros

  • User interface is easy to navigate
  • modifications are easy to find
  • analytics information if a great addition

Cons

  • changing users on the devices that requires a reset
  • enterprise analytic reporting
  • AI showing where we are missing calls into the business
  • No longer need a third party vendor to adds and modifications
  • our IT team can do everything remotely
  • Costs is higher but its worth it
Our IT team had a history with the product
yes 100%

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Any business that requires a lot of modificaitons and changes

May not have an ROI for smaller organizations that do not have a lot of change

GoTo Connect Feature Ratings

9.8
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
Call reports
10
Directory of employee names
10
8.6
Answering rules
8
Call recording
8
Call park
10
Call screening
7
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
9.5
Mobile app for iOS
10
Mobile app for Android
9

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