GoToConnect - Good, but not great.
August 22, 2017
GoToConnect - Good, but not great.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
GoToConnect was our VoIP carrier for our Polycom phone system at all of our various sites (both permanent and mobile with the use of Mobile Office Systems we set up). It handled all local and long distance calls without the need for 2 or more carriers/connections into the building. It also allowed us to use a mobile app on an older deactivated iPhone for our receptionist when she needed to step away from the desk but still answer the phone.
- Easy to use administration interface
- Allow phones to be customized via interface
- Easily scale the number of seats to fit your needs
- Usually they were on top of service issues and sent out notifications right away
- Support was iffy at best, usually not giving clear answers to problems and just closing tickets after responding.
- While phones were customizable via their interfaces, the changes were lost after a reboot (such as a logo for the background or a ringtone) with no way to save the settings.
- There were a lot of service affecting issues we experienced.
- It allowed us to easily add / remove seats as needed for our business across all states we work out of.
- Downtime with service affecting issues was semi frequent.
- Other call quality issues were often me with "It must be your network" and little to no troubleshooting unless demanded.
- Setup is quick and easy.
GoToConnect is nice because it require no onsite appliances and is 100% cloud hosted, allowing us to distribute our phones where ever we needed. Over all the call quality was very good, and everything in the back end was very easy to use. It does not require any complicated configuration and pretty much works "Out of the box."