Excellent Collaboration and Productivity Application.
Updated August 21, 2024

Excellent Collaboration and Productivity Application.

Azhar Chaudri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Meeting

Although we use Microsoft Teams and Zoom more, we still have had a need to use GoTo Meeting in certain circumstances for those clients that use it as their de facto standard. We've used it for Meetings and found the videoconferencing element to be very useful. Audio and Video performance are generally very good with little distortion, interference, latency or lag ever experienced. The application is simple to operate and extremely user friendly. The intuitive setup enables users quickly to get used to the many useful features. For collaboration and sharing data it has proven to be comparable with Teams.

Pros

  • Excellent for Audio and Video conferencing features.
  • Simple to operate with user-friendly capability.
  • Strong in areas of Collaboration and Presentations/Webinars.

Cons

  • Security needs to be enhanced (Encryption can be an issue and also controls around authentication and authorization).
  • User Interface issues (small fonts, small screens, small chatbox, unrecognizable users, etc.) can cause problems. Also, it can be awkward to use some functions like mute, swapping presenters, etc.
  • Costs are higher than competitors and is the main reason it is not our standard.
  • It is a more expensive product than its competitors.
  • Has improved productivity whenever we have used it.
GoTo Meeting stacks up well against Teams, Slack, and Google Meet in terms of functionality, features, performance, and productivity. The only major downside as aforementioned, is the Cost, which is considerably more than the other 3 and Zoom. GoTo Meeting is very much our 3rd main product and is on par with Slack in terms of how much we use it. We just find that most of our clients and customers use Teams and Zoom, and it is easier to facilitate their needs by using these Applications.

Do you think GoTo Meeting delivers good value for the price?

No

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

We feel that GoTo Meeting is really in its element when it comes to ease of use and how simple it is to operate and become familiar with the GUI and environment. It is fantastic as a collaboration tool bringing voice, data, text, and video together in a workable format. Document sharing and screen sharing for presentations and teaching are particularly noteworthy features and have greatly enhanced productivity and work effectiveness/efficiency. The versatility of the application has allowed mobile users to join desktop colleagues and those who have accessed the application through a Web browser on collaborative calls, which has worked particularly well. Finally, we've been very impressed with the reliability and trustworthiness of live and recorded video and audio feeds.

GoTo Meeting Feature Ratings

8.5
High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
8
8.5
Desktop sharing
9
Whiteboards
8
8.6
Calendar integration
9
Meeting initiation
8
Integrates with social media
8
Record meetings / events
9
Slideshows
9
8.3
Live chat
8
Audience polling
8
Q&A
9
7.7
User authentication
8
Participant roles & permissions
8
Confidential attendee list
7
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using GoTo Meeting

400 - They represent all the major functions from Sales and Distribution, Marketing, Logistics, HR, Legal, Production and Operations, and Finance. All groups interact with one another and users have become comfortable using the tool/application, although our default collaboration tools are Microsoft Teams and Zoom. We have found a growing number of users that have a preference to Go To Meeting over the other two.
10 - The people supporting the Go To products also support other software within the company including Teams and Zoom, so we don't have specialists as such assigned to a single software. Any issues we encounter such as latency/lag with connectivity or glitches are generally resolved within a very short period. We rarely have problems that last a considerable length of time.
  • Collaboration
  • Team Meetings and Conferences
  • Video Conferencing
  • File Sharing
  • Remote Working for problem solving/troubleshooting
  • Video Conferencing with teams abroad for company meetings
  • Meeting and connecting with Third Party Suppliers to resolve bottlenecks and other issues more quickly
As aforementioned Go To Meeting is our 3rd Collaboration Tool but it is gaining ground on the other two in our use. It is agile, and flexible and we've found it is cost-efficient. It is feature-rich and is easy to set up. Collaboration is seamless and the video and audio quality are normally excellent. There is very little jarring or latency and lag on our calls. Most users have easily picked up the features of the tool and been able to work with it. It has been excellent for conference calls, video calls, business meetings, and presentations. File sharing is also one of its strongest features and is something we have used frequently particularly during meetings and conferences.

Evaluating GoTo Meeting and Competitors

Yes - No, it was the first tool we used for collaboration, meetings, video conferencing and seminars. It had been superseded somewhat by Microsoft Teams as that application and Zoom became more prominent during lockdown. However, we are finding with its ease of use, agility/versatility and simple user interaction that it is 'catching up' in its usage with the other two (Teams and Zoom).
  • Ease of Use
  • Other
Its simplicity of operation, ease of use, and straightforward integration and implementation were all factors in why we chose the product. When we started using it, is was also a cheap proposition and comparatively less costly than the competition.
I would look at the the importance of collaboration even more. I would look at other features too - recording of meetings, stronger encryption, dedicated failover (in case an internet connection went down), better integration with other applications and having a more stable API would all definitely be at the top of my list.

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