Item: GoTo Meeting
Rating: 8
Author: Azhar Chaudri

Use Cases and Deployment Scope

Although we use Microsoft Teams and Zoom more, we still have had a need to use GoTo Meeting in certain circumstances for those clients that use it as their de facto standard. We've used it for Meetings and found the videoconferencing element to be very useful. Audio and Video performance are generally very good with little distortion, interference, latency or lag ever experienced. The application is simple to operate and extremely user friendly. The intuitive setup enables users quickly to get used to the many useful features. For collaboration and sharing data it has proven to be comparable with Teams.

Pros and Cons

Excellent for Audio and Video conferencing features.
Simple to operate with user-friendly capability.
Strong in areas of Collaboration and Presentations/Webinars.

Security needs to be enhanced (Encryption can be an issue and also controls around authentication and authorization).
User Interface issues (small fonts, small screens, small chatbox, unrecognizable users, etc.) can cause problems. Also, it can be awkward to use some functions like mute, swapping presenters, etc.
Costs are higher than competitors and is the main reason it is not our standard.

Return on Investment

It is a more expensive product than its competitors.
Has improved productivity whenever we have used it.

Alternatives Considered

Microsoft Teams, Slack and Google Meet

GoTo Meeting stacks up well against Teams, Slack, and Google Meet in terms of functionality, features, performance, and productivity. The only major downside as aforementioned, is the Cost, which is considerably more than the other 3 and Zoom. GoTo Meeting is very much our 3rd main product and is on par with Slack in terms of how much we use it. We just find that most of our clients and customers use Teams and Zoom, and it is easier to facilitate their needs by using these Applications.

Key Insights

Do you think GoTo Meeting delivers good value for the price?

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

Other Software Used

Microsoft Teams, Slack, Google Meet

Likelihood to Recommend

We feel that GoTo Meeting is really in its element when it comes to ease of use and how simple it is to operate and become familiar with the GUI and environment. It is fantastic as a collaboration tool bringing voice, data, text, and video together in a workable format. Document sharing and screen sharing for presentations and teaching are particularly noteworthy features and have greatly enhanced productivity and work effectiveness/efficiency. The versatility of the application has allowed mobile users to join desktop colleagues and those who have accessed the application through a Web browser on collaborative calls, which has worked particularly well. Finally, we've been very impressed with the reliability and trustworthiness of live and recorded video and audio feeds.

Excellent Collaboration and Productivity Application.

Overall Satisfaction with GoTo Meeting