Item: GoTo Meeting
Rating: 7
Author: Dylan Costa, CTS-D, DMC-E

Overall Satisfaction with GoToMeeting

Use Cases and Deployment Scope

We had an enterprise license for our entire higher education campus. I am in the AV department so we supported the end users (as well as using it ourselves). Primary features we liked where ability to record and bridge phone users to computer audio users.

Pros and Cons

Pros

Ease of use of on-screen controls (similar to other similar products so adoption is easy)
Phone to computer audio bridging

Cons

Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)

Return on Investment

The ability to invite remote lecturers to join our classes with a minimal commitment of their time has been great. Having a reliable and easy way to do it makes it more likely our students will benefit from course content like this going forward.

Alternatives Considered

Google Hangouts, Zoom and Skype

The ability to centrally manage the accounts made GoToMeeting a good choice. Users also seemed to generally be familiar with it and this made them more likely to try it and continue using.

Skype is a nightmare in that everyone has an account but as the original user names were not your e-mail address, every time you try to support a Skype call most of the time the person spends trying to remember their user name and password.

Zoom is comparable and we use it across campus now- it has an excellent integration to Active Directory so fewer passwords to manage.

Google (chat/hangouts) has been hit or miss as to how it integrates with our on-campus Gmail accounts.

Likelihood to Recommend

If adopted by an entire department or user group, it works well as support, and training for the entire group is efficient. If you have meetings with a mixture of technologies joining the meeting (phone, computer audio with video, computer with phone) GoToMeeting bridges seamlessly. Video quality is excellent, users are very impressed with the jump up in quality form free platforms (Skype, Google Chat, etc).

GoTo Meeting Feature Ratings

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GoToMeeting on Campus