GoToMeeting on Campus
Dylan Costa, CTS-D, DMC-E | TrustRadius Reviewer
January 29, 2020

GoToMeeting on Campus

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMeeting

We had an enterprise license for our entire higher education campus. I am in the AV department so we supported the end users (as well as using it ourselves). Primary features we liked where ability to record and bridge phone users to computer audio users.
  • Ease of use of on-screen controls (similar to other similar products so adoption is easy)
  • Phone to computer audio bridging
  • Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
  • Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)
  • The ability to invite remote lecturers to join our classes with a minimal commitment of their time has been great. Having a reliable and easy way to do it makes it more likely our students will benefit from course content like this going forward.
The ability to centrally manage the accounts made GoToMeeting a good choice. Users also seemed to generally be familiar with it and this made them more likely to try it and continue using.

Skype is a nightmare in that everyone has an account but as the original user names were not your e-mail address, every time you try to support a Skype call most of the time the person spends trying to remember their user name and password.

Zoom is comparable and we use it across campus now- it has an excellent integration to Active Directory so fewer passwords to manage.

Google (chat/hangouts) has been hit or miss as to how it integrates with our on-campus Gmail accounts.
It hs excellent audio and video as long as both ends have a decent internet connection. Our only issues were when the far end was in a private home with less bandwidth. Of course, whenever there is any issue with the experience (regardless if it is the users error) the product gets the blame.
GoToMeeting was used for a number of types of"meetings". Interviewing faculty candidates, interviewing potential vendors/partners, guest lecturers, and remote teaching. Having this tool either made it possible for the meeting to take place or saved considerable money versus an on-premise meeting. Much of the guest speaking in classes would never have happened without it, regardless of budget, the time commitment difference of a one hour web conference versus traveling to campus made it possible.
First of all, the fact that the invited participant does not need an account and can use either the web meeting or download option relieved a lot of anxiety around how to support the far end. The general interface and ease of adding to calendars made for quick adoption.
If adopted by an entire department or user group, it works well as support, and training for the entire group is efficient. If you have meetings with a mixture of technologies joining the meeting (phone, computer audio with video, computer with phone) GoToMeeting bridges seamlessly. Video quality is excellent, users are very impressed with the jump up in quality form free platforms (Skype, Google Chat, etc).

GoToMeeting Feature Ratings

High quality audio
7
High quality video
9
Low bandwidth requirements
8
Mobile support
7
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
7
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
6
Slideshows
7
Live chat
10
Audience polling
Not Rated
Q&A
9
User authentication
Not Rated
Participant roles & permissions
8
Confidential attendee list
Not Rated