GoToMeeting - The meeting place for all types of users.
Anonymous | TrustRadius Reviewer
January 29, 2020

GoToMeeting - The meeting place for all types of users.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMeeting

We use GoToMeeting for online meetings and desktop sharing. The online meeting is used primarily by the managers between the multiple companies to decrease on time wasted driving to long-distance locations. The desktop sharing is used by the desktop support team to help reduce physical visits. This helps keep down on personnel costs.
  • Remote desktop support
  • Team meetings between multiple locations with low bandwidth
  • The occasional buffer issue (possible internet issue)
  • The occasional audio clarity issue (possible internet issue)
  • Not location specific, so assists with supporting multiple locations - less physical time spent in vehicle traveling.
We used Cisco Webex Meeting with the spark boards and when you could get everything synced, it would work great. GoToMeeting was a lot more user-friendly, way more than Cisco Webex Meeting. Since we already had the built-in desktop share feature, this pushed TeamViewer out the door. Also, we don't have to play the version game like you do with TeamViewer. I'm just not a fan of Skype.
As long as the connection between the locations are reliable and usually of good speed, there are no issues. Sometimes GoToMeeting would have issues with the latency of the links causing audio and video issues. Luckily between our facilities, we have multiple high-speed links which allowed the audio and video to be stable.
This product will cut down on expenses; such as company car expenses, time expenses and personnel expenses. We were able to remove over half our company car expense with this product. By time expense, just the sheer reduction of time on the road increased productivity. Personnel was a huge issue since the company refused to increase bodies, so the alternative was GoToMeeting.
As I mentioned before, personnel limitation is a huge issue with our company. GoToMeeting helped with the minimal supporting personnel issue. Not saying users are challenged, but sometimes they have issues with new products. This product worked well with our user base by making a simple to use and required no product download for remote support.
Our company is based in several locations but with minimal staff to support. GoToMeeting is well suited for this.

GoToMeeting Feature Ratings

High quality audio
6
High quality video
7
Low bandwidth requirements
5
Mobile support
Not Rated
Desktop sharing
8
Whiteboards
8
Meeting initiation
6
User authentication
6
Participant roles & permissions
6
Confidential attendee list
6