Perfect system for the small business with a focus on mobility
February 08, 2019

Perfect system for the small business with a focus on mobility

Kevin Freels | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

When we first launched our company we chose grasshopper because we all had second jobs. Later when we progressed to having an office with a full-fledged phone system. Even after we began offering our home phone service we kept grasshopper as a backup solution which works wonderfully. Price and value are very good and having a backup system in the cloud things that we never have to risk missing I call.
  • Forwarding
  • Easy configuration
  • Ability to get new numbers and assigned them rapidly
  • I would like to see the softphone feature completely redone.
  • I would like grasshopper calls that are coming in on my cell phone to launch in the grasshopper app so I can clearly see immediately if it was coming from my phone or grasshopper app.
  • Integration with premise-based systems would be a very useful solution.
  • The ROI is very good as long as you have a limited number of users and you don't require physical handsets.
  • This is a very good system for any company where the majority of the employees spend a lot of time in the field.
  • From day one, I've always been impressed by the features that were available.
These other systems are more ideal for companies that have employees with desk phones versus being mobile.
Start-up businesses and very small businesses that don't require a physical phone handset are ideal the grasshopper. There have been numerous times when we have met with people who needed the phone solution and it just didn't make sense sell them something more expensive considering the way that they use their phones.

Grasshopper Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
9
User templates
5
Call reports
6
Directory of employee names
9
Answering rules
8
Call screening
7
Message alerts
9
Mobile app for iOS
7
Mobile app for Android
8