Grasshopper makes Business phone system set up a breeze and affordable!
Updated September 11, 2019

Grasshopper makes Business phone system set up a breeze and affordable!

Chris Donald | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

Our entire company used Grasshopper. Since many of our team members work remotely, Grasshopper makes it easy to set up extensions, forward calls, ring multiple numbers, and have custom VoiceMail and VM to Email. We have 2 Toll-free numbers and a few local numbers. Each employee can log in and customize their VM and OOO messages. Grasshopper is both feature-rich and affordable.
  • Easy Setup, you can be up and running in 24 hours or less.
  • You get unlimited extensions, so growing your team doesn't cost an arm and a leg.
  • The Voicemail to email feature is great when you are on the go. You can even send voicemail messages to multiple people if needed.
  • The Voice to text (email) could be a bit more accurate, but sometimes it's because the person doesn't speak clearly or they have an accent and that can cause issues with the voice to text feature.
  • Grasshopper has made it very cost effective to scale with employees as there are no additional costs for adding extensions to the account.
  • Low startup costs makes for easy entry
  • Easy to use for everyone
Ring Central was a good option but was more expensive. They did offer conference meeting/webinar meetings, but we use Go To Meeting for that and didn't need that feature.
Anytime we have needed support from Grasshopper they have responded quickly and they helped fix any issue. Honestly, I think we've only needed to contact support once or twice in many years.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Grasshopper is the perfect system for Start-ups and small to medium size businesses. Incoming calls can be forwarded to business phone, cell, and others if needed. With unlimited extensions, it's easy to add a new employee. Great if you have remote workers.

Grasshopper Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
User templates
Not Rated
Call reports
9
Directory of employee names
9
Answering rules
9
Call recording
Not Rated
Call park
Not Rated
Call screening
9
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
9
Mobile app for Android
9