Quick review for an effective small business phone system.
September 19, 2019

Quick review for an effective small business phone system.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grasshopper

We use Grasshopper to track various inbound call numbers to help determine the effectiveness of multiple marketing efforts. The reports features are also very useful in helping us monitor call length, peak periods, etc.
  • Easy to use.
  • Comprehensive reports.
  • Good value for the money.
  • Responsive customer service.
  • No live monitoring of calls.
  • Reports should be available as CSV downloads. It would be nice to view them within the app.
  • The user interface is a little dated.
  • A low-cost solution for small and new businesses. We have a better understanding of what works and does not work, specifically for generating effective calls.
We have had little need to contact customer service but the few times have been very simple and the question was quickly answered and an effective solution was found.

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A new startup business will find it very simple to set up a business phone number and enjoy full reporting and data immediately. The voice recorder studio has some great features to help a new business with a professional setup and phone response system. The mobile app is useful so that you can stay on top of your business at all times.

Grasshopper Feature Ratings

Call reports
Directory of employee names
Message alerts
Not Rated
Mobile app for iOS
Mobile app for Android