Greenhouse is just fine.
January 24, 2020

Greenhouse is just fine.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Greenhouse

We use Greenhouse to manage our hiring pipeline. My recruiting team manages the software and the accounts, but all hiring managers in all departments have access and responsibilities to use Greenhouse in the hiring process. We use the data in Greenhouse to refine our phone screens, change processes in interviews, and tweak our hiring profiles based on the success or failure of hiring cohorts.

Pros

  • Tracks job applicants
  • Keeps recruiting pipeline well-maintained

Cons

  • It's very easy to give hiring managers too many questions to answer and notes to fill out.
  • Our managers have a bad habit of keeping the program open during interviews to prevent making notes after an interview.
  • Greenhouse helped us to find our ideal customer success employee, which drove down the number of new hires quitting to zero and extended the average lifespan of a customer success employee.
  • Greenhouse has shortened the time necessary to evaluate potential frontline employees, speeding up the hiring process.
I was not the decision-maker in the evaluation and purchasing of Greenhouse. My team has continued to use and re-sign with Greenhouse every year, so our satisfaction with the product is high. I cannot speak to the merits of other software at this time, but I am happy with Greenhouse and will stick with them for the foreseeable future.
I have never needed to call Greenhouse for support. I am not the primary account holder, nor do I use Greenhouse enough to merit calling support. I delegate that responsibility to the Recruiting team. They have never mentioned any experience with Greenhouse technical support, either bad or good. I would assume that they would tell me if the support was poor.

Do you think Greenhouse delivers good value for the price?

Yes

Are you happy with Greenhouse's feature set?

Yes

Did Greenhouse live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Greenhouse go as expected?

I wasn't involved with the implementation phase

Would you buy Greenhouse again?

Yes

  • Greenhouse is very handy for helping hiring managers have a refined and defined hiring process for their department. Greenhouse also helps to hire managers in the same department to share notes and opinions about possible hires in a way that limits groupthink and rewards honesty.
  • Greenhouse is less appropriate for offices with fewer hiring needs. This program is at it's best when a company hires in dozens of people every month or more. I am not sure how well it handles a super high volume of interviews.

Greenhouse Feature Ratings

Recruiting / ATS
7.4
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
7
Customized Application Form
8
Resume Management
7
Duplicate Candidate Prevention
8
Candidate Search
7
Applicant Tracking
9
Collaboration
10
Task Creation and Delegation
8
Email Templates
6
User Permissions
7
Notifications and Alerts
5
Reporting
8

Comments

More Reviews of Greenhouse

  1. Home
  2. Applicant Tracking Systems (ATS)
  3. Greenhouse Reviews
  4. User Review of Greenhouse