A great tool for our org!
January 08, 2021

A great tool for our org!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We utilize the calendar and email sync, and starting to work with flows and engagement options, too. All of our divisions of our sales department use [Groove]. This is a very user friendly tool and a huge time saver for our sales reps who don't have the bandwidth to ensure all the administrative work with activities is completed in Salesforce.

Pros

  • Lots of flexibility
  • Ease of Integration
  • Excellent Support

Cons

  • Numerous pieces of configuration
  • Complex in determining troubleshooting when issues
  • Adding users/updating licenses can be challenging
  • Huge time saver for our sales reps
  • Smaller turnaround time on closing business for our account executives
  • Better metrics for our analytics team
We previously had Cirrus Insight a few years ago, but Groove has so many more options to configure and can accomplish a lot more. Our end users didn't like the previous tool and weren't utilizing it like they should have. It has also been a cheaper investment for our company.

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

Lots of flexibility and possibilities for integration with Salesforce and gmail. We are very impressed with the support and dependability they provide. However, as an admin there is numerous configuration involved when we need to customize for our company and some of it is complex in determining where to troubleshoot. Adding users and updating their licenses can sometimes be a little challenging.

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