Love groove
January 26, 2022

Love groove

Sara Cylke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove only for my email/call cadences. Also helps with logging in to Salesforce. It makes it a lot easier for me to quickly move through everything. I don't use Groove for much more than that. I also like how I can have my talk tracks showing in my flows.

Pros

  • Aesthetic.
  • Easy to email quickly.
  • Insights on emails.

Cons

  • I wish there was an option to retract an email for 5 minutes after it's sent.
  • Sometimes I don't catch errors before emailing.
  • Analytics confuses me a bit.
  • Email customized emails faster.
Cadences are easy but the analytics part is a bit confusing. I never use any of the other tabs because they are a bit overwhelming. Sometimes I have noticed that the activity and engagement are not fully up to date and so I choose to just rely on Salesforce instead.
Engage was not a good product and it had a VERY long disclaimer after every email making it look like a marketing email. It came off very corporate and it was not as personal as Groove. I like that the consumer wouldn't guess that I'm using a template because Groove looks so natural.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

Email blasting is the best, but customized emails can be tricky. Sometimes it is automated incorrectly and it's hard to catch before sending an email. I wish that there was a few minutes after sending an email where I could recall it because of these mistakes from things automating wrong.

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