Item: Groove, a Clari company
Rating: 9
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

I use Groove to organize and drive the sales process. I use it to organize and sort target lists for certain products that I sell and share those lists with my internal partners and leaders. It is also used for touchpoint suggestions for specific lists and tips on the outreach. It addresses the business problem of disorganization in tracking the steps of the sales process (first touchpoint, when to follow up, and with what messaging to follow up with).

Pros and Cons

Pros

Suggested email templates and talk tracks
Ability to organize lists
Integration with our CRM Salesforce

Cons

It shows the prospect/target opened the email when it was either me or someone internally at my company
Easier to pause or stop "flows"

Most Important Features

Shared flows and spaces with partners/leaders
Integration with our CRM, Salesforce
Suggested templates for voicemails, calls, and emails
Customizable lists

Return on Investment

Saves a lot of time that I would be otherwise inputting data into excel or manually sharing and sending to my internal parters
Increased consumer insights with the ability to see their engagement with our emails

Usability

I give it a 9 for overall usability because it is very easily integrated with our sales CRM, allowing me to migrate lists from Salesforce to Groove. It is also very turnkey and will enable me to customize lists with the information I need. It is much more productive than entering all the data into excel and then making separate excel files to share internally.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

Sendoso, Salesforce Lightning Platform (formerly Salesforce App Cloud), Seismic

Likelihood to Recommend

Groove is very well-suited to organize your sales process and outreach steps strategically. It helps you get to the goal of setting a meeting with a client, prospect, or COI by providing email templates, talk tracks, and timing for when to do each touchpoint. It is also great to know when your target opened your email and their engagement with it so that you know when it is appropriate to follow up again.

Comments

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