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Groove: automate your work!
April 23, 2022

Groove: automate your work!

Greg Kischer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I personally use Groove as a dialer and email campaign management system, both for prospecting and customer touches. Initially, we were using two separate products, and the Groove came about due to the particular nature of our Salesforce instance. The connection is much stronger and more reliable with Groove than it was with the legacy product we used, and the "Flows" and automation that Groove has available is much stronger for email campaigns. It's a very intuitive user experience in my opinion.
  • Flows
  • Extension for email opens
  • OmniDialer
  • Additional fields for OmniDialer
  • Ability to group contacts without using CC for Flows
  • Auto-set what objects emails default to instead of adjusting it each time
  • Flows to automate my outreach
  • OmniDialer for calls (and call recording)
  • Extension for easy viewing of email opens
  • Increased productivity
  • Easier Account Management
  • More strategic prospect outreach
Once one gets used to automated actions and how to build flows, I find it's very intuitive. Then you just need to consider the material and timeliness.
I'm not sure that I can quantify it, but the ability to automate outreach, whether prospect or customer, makes my life much easier.
No communication between the legacy products, Xant and Yesware, so having a unified tool to look at my activity and tie pieces of an account together under a unified dashboard makes my life much easier. In addition to that, my connection on OmniDialer is much more reliable than Xant. Also, when I have issues, customer support is top notch and very responsive.

Do you think Groove delivers good value for the price?

Not sure

Are you happy with Groove's feature set?

Yes

Did Groove live up to sales and marketing promises?

Yes

Did implementation of Groove go as expected?

Yes

Would you buy Groove again?

Yes

From a prospecting perspective, I love the capability to move people to different campaigns (or flows) based on user actions. In addition to that, as a very task-oriented SFDC user, it provides me with actionable items to move prospects along in the sales process based on recipient behavior. From an account management standpoint, I use flows heavily to engage periodically so they're receiving attention, but it requires little effort on my end.