Groove at the Frontline Level
February 09, 2023

Groove at the Frontline Level

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove to send email campaigns to thousands of customers. It allows to conduct 1:many relationship management.

Pros

  • Campaign design
  • Ease of repeatability
  • Integration with other systems

Cons

  • Sharing flows
  • Stopping flows
  • Having multiple people own the same flow
  • Sending many emails
  • integration with gmail/zoom
  • Ability to include links in emails
  • reduced admin tasks
  • ability to reach our customers
  • greater customer satisfaction
Groove has an easier UI than typical SaaS products. Its easy to configure settings
Groove suited the needs better I assume, it is not my decision what we use though. I just work here.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

It works well when we want to distribute a resource to many of our customers or request check-in calls with many. It allows us to appear as if the message was not automated.

Comments

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