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Guru Review
November 07, 2019

Guru Review

Carol Truong | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is primarily used as a depository of information for our sales, marketing, and customer teams. It's not used across the entire organization. Having a central repository for sales and marketing allows our sales team to get the information they need quickly and in a manner that's easy for them to explain how our pricing or software works to prospects. Guru is also an internal resource to find information about our software for our customer-facing teams.
  • How it's organized by boards and cards, but also permits tagging.
  • Permissions can be set for different types of users.
  • It can be cumbersome in linking cards or boards.
  • This isn't necessarily an area of improvement for Guru, but the information on Guru is only as good as it's updated by set people in your organization.
  • Mostly positive!
I never had to use Guru Support because I was not one of our main Guru administrators despite having admin access for my team. Nevertheless, I do recall our administrators needing to talk to Guru and they had a satisfactory experience. Implementation seemed pretty simple that we were onboarded on Guru fairly quickly.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

No

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

No

I've had experiences with wiki-pages and Guru reminded me very much of that except it uses boards/cards rather than pages. I think this visually works well for sales teams as the information is presented quickly in front of them. During the time that I used Guru, we primarily had our software information and spec details for our customer-facing teams. We also tried to leverage Guru to hold internal onboarding information for new hires, but I felt that Guru fell short as a repository for onboarding activities and content. It can be done if you have it planned well, but I think if you have other things like Google Docs and their shared drives, you'd be fine without having Guru.