Decent for small companies, but some might find it lacking
November 06, 2019

Decent for small companies, but some might find it lacking

Matt Eaton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Guru

Guru was used across our whole organization as a repository for knowledge and processes. Recently, however, we've moved to replace Guru with Confluence. When we were using it, it helped with onboarding new employees and referencing things like a glossary.
  • Guru's search feature was very efficient and users are able to quickly find what they're looking for.
  • Guru also tracks when the last cards were updated and if the information is still current.
  • Guru has a clean and efficient presentation. Good design.
  • A table of contents or a way to see how different guru cards are structured.
  • Need a better way to export and import content to and from Guru.
  • Images were not easily copied from Guru cards to other formats.
  • At the time Guru helped a start-up company gather knowledge that could be accessed by the whole company.
  • However, this value adds eventually diminished as the company grew to require a greater resource.
  • Guru was a place for the company to aggregate a lot of disparate knowledge.
Guru was sufficient for our company when we were still a young start-up. However, as we grew we needed a more robust product which we found in Atlassian Confluence. Confluence has many more features that are better for organization and structure. I think Guru would still be an excellent product for smaller companies.
I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru was very good for say posting a glossary with frequently used industry terms and definitions. However, Confluence proved to be a better tool for our company. This was especially true because it gave us the ability to have many different focused spaces.