Guru for internal collaboration.
March 15, 2022

Guru for internal collaboration.

Dane Fairfield | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru for internal communication and tribal knowledge sharing. If there are new products or initiatives being rolled out we can access the parameters and guidelines without pinging the owner. I generally use Guru to find answers to questions on my own before looping in a stakeholder for 1:1 help.
  • Knowledge base.
  • Internal communication.
  • Help Center.
  • Massive library, can be hard to navigate.
  • Sunsetting of old workflows.
  • Kind of like Wikipedia, seems like anyone can add or edit.
  • Knowledge base.
  • Internal help center.
  • Communicating new products/workflows.
  • Less friction between teams.
  • Go to for answers to questions.
  • Negatively, Guru can become the standard for getting answers eliminating actual communication and collaboration.
I've never used anything like Guru, the closest thing I can think of is searching for keywords in Slack.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?


Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?


Guru is well suited for large teams with ever-evolving products and initiatives. If there are new hires trying to ramp Guru is a great resource for learning and sharing tribal knowledge from and with colleagues. Guru is very helpful for self-sourcing answers to questions and for continuous learning within an organization.