User friendly
September 27, 2023
User friendly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru's able to help me execute an efficient work. Easy to search for articles needed to provide resolution. One feature I liked the most is you are free to create folders which is very convenient because you can easily access your most used articles or categorize each. The follow feature is helpful because you also get to be notified for any updates to a specific article. Also you have the chance to comment and communicate with your team. Highly recommended knowledge base tool!
Pros
- Follow feature
- Collections
- Easy to read
- user friendly
Cons
- Personal customization of display
- Follow
- All Collections
- Favorites
- Comment
- Agents can easily rely on user friendly knowledge based.
I think Guru is much better in terms of being a user and community friendly tool. Easy to access the knowledge base and not confusing. When using Salesforce before, it is extremely hard to locate the right article. With Guru, you also get to create a folder or collection so you can easily access your most used articles and identify what articles is not relevant to your line of business.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Comments
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