Guru Has Got Your Back
September 29, 2023

Guru Has Got Your Back

Ryan R. Neubert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru has been the informational guide for our entire company. It acts as an encyclopedia for all information needed to be successful at our company. I use Guru almost every day to explore guides and answer questions I may have about the many different processes we have. Guru has been very helpful and I highly recommend.
  • Application Guides for the many different applications we send to our merchants.
  • Contact information for the many different contacts we have.
  • Marketing Material for the many different products we use.
  • Guru's price could be more affordable as the business grows.
  • Guru could have more integration options for various platforms.
  • Guru could have a mobile app, if it doesn't already.
  • Instructional Material
  • Organizational Charts
  • Marketing Materials
  • Training Guides
  • Guru has saved a lot of time for Management.
  • Guru does not necessarily need to increase the price as the number of users increases.
  • Guru makes team members more self sufficient because they can find answers on their own.
Guru provides company specific information and training. Guru provides a much easier platform to find company specific information. Guru does great at what it is designed and is a top notch platform. I would recommend Guru over most similar services. Guru also has a great name because a person can become a company guru with all the available information.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is great for training purposes. Guru alleviates the amount of questions directed toward supervisors/management and saves time. Management often will direct team members to use Guru when in fact the answer is not easily found in Guru. Management may use Guru as a crutch to save them time, but they need to enter all answers to all questions into Guru to truly maximize its potential.