An amazing Knowledge Database for your business.

It's easy to use; the interface is super user-friendly, and it's convenient to locate, use, and preserve the cards and also manage them. It's easy to integrate with other Customer Support tools, which is very convenient when you're dealing with an overwhelming number of cases, so you won't need to open multiple tabs to locate a specific workflow. Just tap the GURU icon in the Customer Support tool, and there's the help. The use of AI to help you locate the card without the need to search for it by identifying key terms during the support. I love it.

GURU is better at managing the knowledge Database of sorts. In my experience, I could easily locate the card just by searching the key terms such as refund, deceased owners, chargeback, failed payment, etc. Using these key terms and having them added to the Database may create a super helpful tool to locate the workflows our clients wish for. However, I had a hard time dealing with uploaded documents in PDF. I think there's room for improvement regarding this. But overall, it's a fantastic tool that helps us maintain, locate, use, and preserve the workflows that we follow.

I had to reach out to their support and I can say that they've always been helpful. Sometimes the integration with other apps can become buggy, and we always report to them and they reach out to us super fast when it's time to deliver the good news about the fixes. They have trained people specifically for this task.