Guru - an overview
January 30, 2025

Guru - an overview

Shedrick Estacio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru helps to create a very-user friendly tool that helps us to gain information in order for us to help our clients to have a merchant experience. In addition to that, I am using this tool daily and it actually helps a lot since this is our knowledge base app and lastly, the app itself has a feature that is the "ask a question" in which you can ask the app a question and the app will answer the question perfectly by assistance with the AI feature too, and you will even have articles that will support the answer given by Guru! Lastly, the app is a very handy app since this is our knowledge base tool in order for us to have all of the necessary information needed, with that being said, the app is almost perfect from the simplicity of the app, to the user friendly feature of it. I am happy that our company uses a very great app like Guru and it actually helps a lot since this can be integrated on our support chats too, since we are using another app for our chats and it integrates Guru on it, it helps more on the user friendly approach of the app too.

Pros

  • The app is very user-friendly
  • The app has features that can help users perfectly to gather data and explain further on our clients
  • The app is dynamic, all of the bugs are being fixed immediately and therefore, is close to perfection

Cons

  • There are times that the load times may be slow
  • The AI Feature sometimes do not have an answer on the question
  • The app does not have a dark mode
  • The app is quick, it helps a lot on managing time
  • Resources found is accurate, giving accurate information that can generate positive merchant experience
  • Best app for generating ROI since the app is very well rounded
I am giving a perfect ten for the overall usability since that is actually one of the highlights of the app, the ease of use is very on point, it is very user friendly and in addition to that, the app is very powerful. It consists of all of the information I need
The Archbee is a great app too but I will recommend Guru more since the Guru app supports all audiences and is offering API too. In addition to that, there are training webinars that is present in Guru as well that is not present in Archbee. Lastly, Guru app have AI features that you can use and is not present with Archbee too.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Since I am using the app everyday, the Guru app is well suited for me, in addition to that, this is our main knowledge base app so we actually rely on this app very heavily, and the app is performing perfectly, and I am actually not thinking of any scenario that makes the app less appropriate

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