Get Gusto to save you time and overwhelm
September 23, 2025

Get Gusto to save you time and overwhelm

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

As a bookkeeper, I recommend Gusto to my clients needing payroll processing. The setup is quick and easy. My clients have no issues when running payroll. I can easily pull any reports that I need with the accountant access. I also use Gusto for a full service client that I have where I am running payroll for them. They love the PTO breakdown and the payroll approval process as well. The integration with QuickBooks Online saves me so much time as their bookkeeper.

Pros

  • Fast and extremely helpful customer service
  • Clear and easy setup
  • Accurate QBO integration

Cons

  • ability to hide PTO balances from managers
  • Increase professionalism for employees
  • Peace of mind knowing payroll taxes and reporting are correct
  • Reassurance that my clients' payroll needs are handled
Payroll processing is easy, reports are easily customizable, customer service is excellent and quick to response.
I prefer Gusto's visual interface and ease of use. The employee visual for Gusto was much better. The customer service support that I have received with Gusto has far exceeded any other payroll processing service that I have used.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

I recommend Gusto for everyone. Whether you are only paying contractors, yourself, or a full team, the platform is user friendly and visually appealing. I love that they are able to handling all payroll tax payments and filings including all year end filings. This saves business owners so much time, ensures accuracy and has everything conveniently in same place. I do not have clients with over 50 employees, so I cannot speak to larger organizations. But with departments and manager settings, it seems that Gusto would be able to handle that as well.

Gusto Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

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