Best Online Payroll Service
October 10, 2025

Best Online Payroll Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

I've been using Gusto to run payroll for 10 years now, and I've never been tempted to switch. From the start, Gusto has been incredibly easy to use for someone without a business/finance/accounting background. I love that forms get filed automatically for me, new employees are able to onboard their own paperwork online, and everyone has online access to all of their forms and paystubs. Direct deposit works beautifully; I'm able to have benefits deducted with one setup and never have to think about it again; Gusto integrates with our time tracking app, so I just upload an employee time report and run payroll within a couple of minutes. I even get reminders when it's time to run. Over the years, they've expanded functionality without affecting the quality of the basics (unlike some other apps). I absolutely recommend Gusto!

Pros

  • Running payroll for employees and contractors
  • Integrating with other applications, such as Homebase timesheets and Intuit QuickBooks
  • Automatically staying on top of filing forms and payroll taxes
  • Providing adjacent services, including Worker's Comp Insurance
  • Responsive and competent customer service

Cons

  • I would use their time tracking feature if it included scheduling for hourly shifts
  • Gusto has saved me plenty of time and headaches trying to calculate payroll on my own and file the proper taxes/forms on time
  • Saved money by running payroll myself instead having my accountant or bookkeeper handle it
  • Onboarding employees and out-of-state contractors has been a breeze
I have stuck with Gusto since the free trial 10 years ago because it has been so easy to interface with, especially as someone who comes from an arts background and isn't readily familiar or comfortable with the accounting side of running a small business. The tools are all intuitive, the site is clean and not clunky, and any time I've had a question, customer service has been extremely helpful.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Gusto has been great for running payroll for a small company with a few employees and contractors, especially when you want to integrate benefits deductions, worker's comp insurance, and have forms and payroll taxes filed automatically. If you're looking for a smooth and easy payroll experience, I highly recommend Gusto.

Gusto Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

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