Gusto is just the best!
Updated September 12, 2025

Gusto is just the best!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto to on-board new hires, to pay our staff, and manage integrated benefits. Gusto has a delightful, intuitive and easy-to-use on-boarding process. Best of any system that I've tried, and every aspect of it is digital – including all document signing. This is great for virtual teams! We also easily, paperlessly and seamlessly sign up staff for benefits. Everything is integrated and simple to administer. We also use Gusto to manage payroll for all our clients. It's easy to toggle to different clients, and stay on top of the varied payroll and reporting schedules that our clients have.

Pros

  • Process payroll, generate payroll reports, keep track of quarterly and annual filings
  • Integrated with a host of other specialize applications to customize personnel management by client
  • Billing is simple to understand and easy for master account holders to manage when they have multiple clients.
  • The interface is terrific. Best SaaS, in my opinion!

Cons

  • Export reports directly to Excel instead of CSV.
  • Allow admins to build better, customized workflows and notifications to managers.
  • Running payroll
  • Integrating apps that are critical to our clients
  • Managing benefits seamlessly
  • Easy-to-use and easily customizable reports
  • Saves me a TON of time, running and reporting payroll – and making corrections, if these are ever needed
  • It's so intuitive to use that clients' staff, even if not tech savvy, can manage easily
  • I have professional level HR support when I need it for all of my clients
  • I can have billing go to me or to my client, on a client-by-client basis. Love this!
  • I love Gusto promotions and having my own account free as long as I can add clients
  • I love that Gusto is a good payroll provider for very small businesses (even those with just one employee) and can accommodate hundreds of employees, too
  • I love that I can add an "employer's note on an individual paycheck when processing payroll that the employee sees.
  • Gusto takes the guesswork out of processing regular payroll, off-cycle payroll or bonuses
  • Gusto saves a ton of time with very flexible reports for Workers Comp audits that always span odd time periods by design.
A simple interface with powerful, helpful and intuitive tools of customization and reporting. Built for the web and for virtual teams. Lots of customization that is easily managed by the admin, and authorized users. Also, users, tech savvy and tech challenged, can easily use it, and the employee management parts are very user-friendly. It is, by far, my favorite payroll platform. We use it in-house and with our clients for a better experience all around.
Gusto has a glitch-free on-boarding process that surpasses all of the other systems that I have ever tried and used. Rippling is the only other platform that comes close to the Gusto online experience, but Rippling has its PEO/behind-the-scenes legacy system glitches, and it's not nearly as user friendly as Gusto. Gusto's reports are THE best compared with all the other platforms that I have tried.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Rippling, RUN Powered by ADP®, Paychex, ADP Workforce Now
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!

Gusto Feature Ratings

Payroll Management
9.6
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
8

Using Gusto

3 - HR support services, client support services, reporting roles.
1 - Gusto is so well designed that it doesn't need a lot of support to be used. Unlike other platforms that need a lot of technical support because their platform interface is so complicated and difficult to decipher, Gusto empowers its users with intuitive tools, and a robust knowledge base, if you need it.
  • On-boarding new hires
  • Payroll processing
  • Flexibility in reporting capabilities
  • Integrated tools and platforms
  • Excellent support
  • Support companies of different sizes
  • Employment verification service (for renters and those seeking refinancing and needing to verify employment)
  • Variety of benefits that can be included into payroll

Evaluating Gusto and Competitors

Yes - Paychex, ADP Run, and ADP WFN. Simplification, efficiency of running payroll, platform intuitiveness and lower glitch factor.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Wouldn't change anything about my evaluation. Gusto is a solid SaaS product.

Gusto Support

You can either submit a ticket via e-mail on the platform, get a call-back (within minutes) or call in yourself.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have numerous clients on the platform, so it makes sense for me to have the best support.

Comments

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