Heap is a highly recommended and easy-to-deploy analytics tool
January 15, 2020

Heap is a highly recommended and easy-to-deploy analytics tool

James Chia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Heap

We use Heap to track and analyze user interactions on our web platform.
  • Plug and play interface.
  • Non-developers can use it easily.
  • For smaller objects within a larger, it may be difficult to use the Visualisation Tool to target that smaller object for analytics.
  • At a glance - Insight of web app usage by users. HEAP dashaboards are one of the first things we check every day.
  • User behavior gleaned through HEAP has guided feature development.
Heap is easier for a non-dev person to deploy.
Support is generally great. Sometimes replies come after two days rather than one but that's splitting hairs.

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Heap is great for quick deployment and analysis of user actions and pathways. However, sometimes when a web object is contained within a larger web object, I find I may sometimes not be able to pick out the smaller object for analysis.