Heap is a highly recommended and easy-to-deploy analytics tool
January 15, 2020

Heap is a highly recommended and easy-to-deploy analytics tool

James Chia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Free

Overall Satisfaction with Heap

We use Heap to track and analyze user interactions on our web platform.
  • Plug and play interface.
  • Non-developers can use it easily.
  • For smaller objects within a larger, it may be difficult to use the Visualisation Tool to target that smaller object for analytics.
  • At a glance - Insight of web app usage by users. HEAP dashaboards are one of the first things we check every day.
  • User behavior gleaned through HEAP has guided feature development.
Heap is easier for a non-dev person to deploy.
Support is generally great. Sometimes replies come after two days rather than one but that's splitting hairs.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Heap is great for quick deployment and analysis of user actions and pathways. However, sometimes when a web object is contained within a larger web object, I find I may sometimes not be able to pick out the smaller object for analysis.